1. What does ZuruCosmetics sell?
ZuruCosmetics specializes in beauty tools and accessories designed to support your everyday beauty and grooming routine.
2. Where does ZuruCosmetics deliver?
We currently offer delivery across Saudi Arabia (KSA).
3. How much is the delivery charge?
Our standard delivery charge is 26 SAR, which includes order confirmation, follow-up, packing, and delivery.
4. How long does delivery take?
Orders are generally delivered within 1–3 business days after order confirmation. Delivery time may vary depending on your location and courier service.
5. Is Cash on Delivery available?
Yes, Cash on Delivery (COD) is available for eligible orders in Saudi Arabia. There is 0% COD tax.
6. How can I place an order?
Simply browse our beauty tools, select the product you want, add it to your cart, and complete the checkout process with your correct delivery details.
7. How can I check my order status?
You can visit the My Orders page to view your order details and current order status.
8. Can I cancel my order?
If you need to cancel an order, please contact our customer support as soon as possible. Cancellation may not be possible once the order has been dispatched.
9. Can I return or replace a product?
Eligible products may be returned or replaced according to our Return & Replacement Policy. Please review the policy for complete requirements.
10. What is the return charge?
The applicable return charge is 7.5 SAR for eligible returns.
11. What should I do if I receive a damaged or incorrect product?
Please contact our customer support as soon as possible and provide your order details and relevant information about the issue. We will guide you through the available return or replacement process.
12. Can product colors or appearance vary from the website?
Yes. Slight differences in color or appearance may occur due to lighting, photography, screen settings, or packaging updates.
13. How can I contact ZuruCosmetics?
You can contact us through the Contact Us page on our website. Our team will be happy to assist you with orders, delivery, returns, and other questions.
14. How can I stay updated about new products and offers?
You can subscribe to our newsletter to receive updates about new beauty tools, special offers, and ZuruCosmetics news.